|
Services |
Service Pledge |
|
Service Enquiry & Complaint |
| Customer service enquiry |
Providee throughout 24-hour |
| Hotline answering lead-time |
Answer in an average of 30 seconds per call |
|
Service complaint |
Respond within 1 working day as a target |
|
Service Provision and Amendment |
|
Provision of IDD service |
Activate within 1 working day upon receipt of a completed
registration form* |
|
Provision of new subscription welcome kit |
Post to customer's billing address within 3 working
days on average after successful service registration |
|
Service amendment |
Complete in an average of 1 working day* |
|
Service Availability & System Stability |
|
Service connectivity |
Available for 24 hours with high successful rate |
|
Network coverage |
More than 245 countries |
|
System stability stage |
Equipped with 24-hour monitoring system to closely monitor
the performance of the network |
|
Restoration
time |
Within 24-hour
on average, with exception for fault caused by local circuit or
apparatus of other FTNS or fixed carriers |
|
Others |
|
Payment method |
bank autopay, credit
card autopay |
|
Registration channels |
|
1) |
24-hour customer service hotline |
|
2) |
CM Concept's retail outlets & company's online
website |
|
3) |
Customer service centre |
|
4) |
Direct sales for SME or corporate account |
|
5) |
Authorized dealers |
|
|
Customer information |
Strictly confidential |
